Below you will find the most common questions and corresponding answers. Click on any of the below links and you'll be directed to that section. We have tried to be as thorough as possible with each answer by providing helpful links where appropriate.

How To

WIG SIZE RELATED QUESTIONS

How to find my size?

Wig Size

 
Head Size
Around the Head
 
Start at your front hairline. Measure around the lower back of your head, and then back around to the starting point.
Ultra Petite
Petite
Petite/Average
Average
Average/Large
Large
Extra Large
18.5" - 19.5"
19.5" - 21"
20.75" - 21.25"
21.25" - 22"
22" - 22.5"
23"
23.25" - 24""
  • For a more secure fit, every wig has adjustable Velcro or Hook straps which can adjust up to 1" larger or smaller.
  • If your measurements are between sizes or do not match exactly to the chart, we suggest selecting the larger size that is closest to your measurements.
  • The size of the wigs may slightly different depending on the manufacture of the wig.

Costume Size

It is important to understand that seasonal costumes are typically designed to be worn for one or two events. They are not professional, theatrical grade costumes and are not priced as such. So while the sizing information provided by the manufacturer is generally accurate for the measurements indicated, a seasonal costume will rarely fit every person as if it were tailor made for that person. This simply means that even though a costume may fit based on waist or hip measurements, it doesn't mean the inseam length or sleeve length will fit everybody style with the same waist measurements. In some cases, alterations may be required and in others, you may need to order another size. And because seasonal costumes tend to run small, we suggest buying the larger size when in doubt.

Please note that different manufacturers vary their sizing slightly. If in doubt between two sizes, it's usually best to order the larger size. If you see sizing information in the Product Description of an item, that information always over-rides any information found elsewhere on our site as the sizing information in the product description is specific to that single costume and only that costume. Note too that bodysuit costumes are intended to be tight fitting.

WIG CARING RELATED QUESTIONS

How to cleanse & condition?

We recommend washing your wig or hairpiece every 6-8 wears. We suggest using a professional wig cleaning service nearby for beginners.

Wig Caring

Synthetic Fiber

  1. Determine clients area of hair loss
  2. Before washing your wig or hairpiece, gently remove any tangles with a paddle brush or a wide tooth comb.
  3. Hold the wig or hairpiece under cool running water. Gently lather the hair with a small amount of shampoo while making sure that the hair is traveling in the same direction. DO NOT rub hair as this may cause tangling.
  4. Rinse thoroughly with cool water until water runs clear.
  5. Wrap wig or hairpiece in a towel and gently pat dry just enough to stop dripping.
  6. Gently detangle hair using your fingertips.
  7. Spray conditioning spray (3-5 pumps) keeping away from base of wig or hairpiece.
  8. Allow wig or hairpiece to air dry naturally by placing on a wig stand or mannequin. DO NOT blow dry. The wig or hairpiece has to be moderately damp condition; shouldn’t be soaked or dripping everywhere.
  9. Store your wig or hairpiece on a wig stand or mannequin to maintain the wig’s style best.

TIPS :

  • Be cautious when standing near a heat source (i.e. open oven, heater, etc); excessive head can damage the fiber.

Heat Friendly (Heat Defiant) Fiber

  1. Before washing your HD wigs or hairpiece, gently remove any tangles with a wide tooth comb.
  2. Hold wig or hairpiece under cool running water. Gently lather the hair with a small amount of shampoo while making sure that the hair is traveling in the same direction. DO NOT rub hair as this may cause tangling.
  3. Rinse thoroughly with cool water until water runs clear.
  4. Wrap wig or hairpiece in a towel and gently pat dry.
  5. Gently detangle hair using your finger tips.
  6. Spray conditioning spray (3-5 pumps) keeping away from base of wig or hairpiece.
  7. Air drying your wig will give the best results. You can gently blow dry (low-medium heat) using ONLY a wide tooth comb.
  8. Apply a detangler for HD Fiber (3-5 pumps) focusing on the bottom half of wig or hairpiece. Gently comb through with a wide tooth comb.
  9. We recommend that ONLY a wide tooth comb is used on your HD wig or hairpiece. Other tools will cause frizzing/tangling
  10. HD Fiber can withstand heat tools upto the level that manufacture instructed. However, we recommend working with a little lower temperature
  11. It is recommended to use professional grade heat styling tools with digital temperature settings to control heat.

TIPS :

  • We recommend using Detangler for HD fiber with a wide tooth comb Daily to detangle your HD wig. This is especially important with the mid to long-length HD wigs or hair pieces.
  • Allow you HD wig to air dry naturally instead to blow drying to help maintain the integrity of the fiber.
  • Help protect the fiber against heat damage by using Heat Treat Spray when using heat styling tools.

Human Hair

  1. Before washing your HD wigs or hairpiece, gently remove any tangles with a wide tooth comb.
  2. Hold wig or hairpiece under cool running water. Gently lather the hair with a small amount of shampoo while making sure that the hair is traveling in the same direction. DO NOT rub hair as this may cause tangling.
  3. Rinse thoroughly in cool water until water runs clear.
  4. Apply Conditioner, avoiding the base cap of the wig or hairpiece (applying conditioner to the base of the cap may weaken the knots
  5. With your fingers, work conditioner through the ends of the hair for about 3-5 minutes
  6. Rinse thoroughly in cold water until the water runs clear
  7. Wrap wig or hairpiece in a towel and gently pat to the remove excess water DO NOT use a brush to detangle your human hair wig or hairpiece while it is wet. Gently use a wide tooth comb.

TIPS :

  • It is recommended to use professional grade heat styling tools with digital temperature settings to control heat
  • Spray Heat Treat Care product on to each section as you heat style to protect hair.
  • When you curling your human hair, you can use small metal clips to hold each curl while cooling for a tighter, longer-lasting curl. For a looser, more natural looking curl, allow curls to hang while cooling.

How to store wigs?

The best way to store your wig is on a wig stand. That will help your wig from becoming tangled and soiled between wearing and it helps to maintain your wig's style. Store your wig in a clean place, away from dust, sources of high heat, and excessive humidity.

WEARING & STYLING RELATED QUESTIONS

How to find my color?

Choosing a hair color is an individual thing.
It shows off your unique sense of style and helps complete your personality. With our terrific selection of stunning shades and eye-catching¬ highlights, you can try a variety of colors without costly trips to a salon or harsh chemicals that can damage your hair.
Don't worry about matching your own color exactly. For a more natural look, choose a color that is close to or lighter than your own hair color. For a dramatic change, experiment with darker shades. Viewing our color chart should help you in your selection, but on-screen color quality may vary depending on your monitor's resolution.
If you still aren't sure which color to choose, you may send us a small sample of your hair and our wig experts will help you select the color that's best for you.

How to find right wigs for may face shape?

 
Right Wigs by Face Type
Description
As its name implies, the Oval Shaped Face is longer than wide, with a jaw that's narrower than the cheekbones. Because the oval shaped face has no dominant areas and is so proportional, this face looks good with just about any hairstyle, length or texture.
 
The Round Shaped Face is characterized by a wide hairline and fullness below the cheekbones. The client may be overweight and the neck may appear short. These faces look very good with a geometric or linear style. Add height, when possible, and long, wispy side areas to make the cheeks look narrow. Comb hair close to the head on the side and at the nape.
 
The Square Shaped Face is characterized by a wide hairline and jaw. Square shaped faces need height on top and narrowness at the sides. Comb the hair off the forehead to add height to the face. Curly texture and wigs of hair around the face break the wide, straight lines common to the square face.
 
The Square Shaped Face is characterized by a wide hairline and jaw. Square shaped faces need height on top and narrowness at the sides. Comb the hair off the forehead to add height to the face. Curly texture and wigs of hair around the face break the wide, straight lines common to the square face.
 
The Heart Shaped Face is characterized by a wider forehead and a narrower chin. Bring some hair onto the forehead to disguise its width. Keep hair close to the head at the eyes but make it slightly full around the jaw, and below and in front of the earlobes.
 
The Pear Shaped Face is characterized by a small or narrow forehead and a rather large pouchy-appearing jaw line. Comb hair to add width from the eye level through the crown of the head. Set and comb hair close to the head on the sides and at the nape.
 
The Oblong Shaped Face is characterized by a very long and narrow bone structure. The client who has an oblong facial shape often has a long, thin neck. Use a fringe or half-bang across or curls in the crown and nape areas. This helps to create the illusion of an oval.
 

How to style wigs?

General Tips:

  1. Don't try to get every hair perfectly in place. This can make your wig look "un-natural".
  2. Use, wig brushes, combs and other styling accessories. They make styling easier and extend the life of your wig.
  3. Don't be afraid to use hair mousse or gel to achieve a certain style.
  4. Have fun experimenting with different looks!

Synthetic Hair Style:

  1. Try the "shake and go" method. Many styles need only a good shake or finger styling and they're ready to wear.
  2. For tight curly or ringlet styles give the wig a vigorous shake, then gently lift and separate the curls with a pick comb or your fingers. DO NOT BRUSH.
  3. For wavy styles with loose curls, brush lightly with a wig styling brush or pick comb using short, lifting strokes - just enough to relax the style.
  4. For long curly styles, use your fingers or a pick comb to gently lift and separate the curls. DO NOT BRUSH.
  5. For straight styles, brush in long, even, gentle strokes from the crown to the ends for a smooth, sleek look.
  6. After each wearing, spray the ends of your wig with wig conditioner. Gently remove any tangles.
  7. Never expose your wig to heated styling tools such as hair dryers and curling irons or other heat sources.

Human Hair Style:

  1. Always use a wide tooth or pick comb for curly styles and a wire brush for straight styles. Avoid standard brushes.
  2. When brushing, start at the ends and gently work your way to the roots.
  3. To completely restyle your human hair wig, we suggest taking it to your stylist. If you decide to restyle it yourself, please follow these guidelines:
    • Place wig on wig stand. Use standard or electric rollers or pin curls.
    • Remove tangles with a wire brush or wide toothcomb.
    • Pick up hair and wind on roller, smoothing ends as you go.
    • Use medium setting with electric rollers or hair dryer. With hair dryer about 12" from wig, circulate heat evenly and continuously.
    • Allow hair to cool before removing rollers or pin curls.
    • Lightly brush or backcomb desired areas and spray with hair spray.

How to color or cut your wigs?

Choosing a hair color is an individual thing. If you're considering cutting or thinning your wig, we recommend seeing a professional wig specialist for this type of service. Your wig specialist will be able to properly give you the style and fit you are looking for. Coloring your wig with color rinse will damage its fibers. We do NOT recommend coloring alternative hair system. Please be sure to perform a strand test and section the hair properly before mixing color with your professional alternative hair colorist. It is required to check the color during processing as processing times may be shorter than the manufacturer's instructions.

How to put on a wig?

 
Step 1:
Remove and save the hairnet. Hold wig at the front hairline and gently shake to separate the fibers.
 
Step 2:
Spray your wig with a light mist of room temperature water, and use your fingertips or a wide-tooth comb to style.
 
Step 3:
Place your wig on a wig stand or on top of a hairspray canister until dry.
 
Step 4:
Brush your own hair back, away from your face. For longer hair, pin it up so it is away from the front, sides and nape of your head. A wig cap will help to keep it in place.
 
Step 5:
Put your wig on from front to back. Adjust the position so the front edge of the wig is just over your own hairline.
 
Step 6:
Use the ear tabs on the left and right side to center your wig. If your wig feels to tight or too loose, use the Velcro tabs at the back of the wig to adjust for the most comfortable fit. Tuck in any stray hairs and that's it.
 

How to put on Clip-on hair?

Gather your own hair into a twist and hold firmly against your head. Attach hair piece over your twist holding it securely in place. No hairpins are needed!

How to put on Draw String?

  • - Pull your hair back and place into a bun. (Make sure that your drawstring item is open.)
  • - Place the drawstring over the bun and insert the top comb.
  • - Secure the piece and insert bottom comb.
  • - After both combs are secured into hair, pull the elastic strings on both sides to tighten around the bun.

How to put on Clip in Hair Extension?

 
Step 1:
GETTING FAMILIAR WITH SNAP CLIPS
ELEGANTE clip-in extensions are secured to your hair by a series of Snap Clips. The Snap-Clips are sewn to wefts of ELEGANTE 100% Premium Remy Human Hair thus creating a quick and easy way to add beautiful length and volume to your hair. PRACTICE opening and closing Snap Clips to get familiar with the amount of pressure needed to operate the Snap Clips. Snap Clips open and close when pressure is applied to the center.
 
Step 2:
PRACTICE PLACING WEFTS IN YOUR HAIR
Using one of the 1 1/2" wefts (these narrow wefts are for placement on the sides of your head) PRACTICE, placing and removing weft in your own hair on either side of your head.
 
Step 3:
PRACTICE PARTING YOUR OWN HAIR
ELEGANTE clip-in extensions are attached along a horizontal part that you make in your own hair. The horizontal part should run from one side of your head to the other side and be in a SLIGHT "U" shape.
 
Step 4:
WHERE DO I START
If you are placing multiple wefts, it is recommended that you work from the bottom up. In other words, place the first weft in the desired location and then place the next weft ABOVE the first and so on. Keep in mind that the wider wefts are for placement along the higher horizontal parts, so it is recommended that you begin with the 5 3/4 wide weft. Once you have created your first horizontal part, secure the hair above the part with large hair clip, and comb your hair that is below the horizontal part so that your hair hangs neatly below the part.
 
Step 5:
PLACING ELEGANTE CLIP-IN HAIR WEFTS IN YOUR HAIR

Starting with one of the wider wefts, open all the Snap Clips on the weft. Place the weft below your horizontal part making sure that the weft is centered on your head. The top of the weft should run along the bottom of the horizontal part.

Once you have placed the weft in the desired location, snap close the Snap Clips, beginning with the center Snap Clip. Be certain that the Snap Clips are secured completely to your hair before going on. It is suggested that you pull the wefts slightly taunt before snapping close the second and third Snap Clips. This will minimize any folds or looseness in the wefts along your part.

After placing and securing the first weft completely, carefully brush or comb through weft and your hair below the horizontal part. This will remove any tangles or bunching of hair that may have occurred during placement of the weft. Release the hair above your horizontal part and brush or comb your hair again to integrate your new ELEGANTE clip-in extension hair to your own hair.

Congratulations! You have just added beautiful length and volume to your own hair.

 

How to style your comb add on?

 
Step 1:
Pull your own hair back into a ponytail, just below the crown. For longer or thicker hair, make two ponytails, one above the other. Be sure to pin back any stray hairs.
 
Step 2:
Remove the hairnet and hold the add-on by the combs. Shake gently to separate the fibers.
 
Step 3:
Unlock the combs and place the teeth of the combs (centered) over your ponytail(s). Position the teeth downward into the ponytail, and close the combs tightly to lock in place. It should feel comfortable yet secure.
 
Step 4:
If needed, use a wide-tooth comb for styling and styling spray, which is suitable for your own natural hair too.
 

How to style your fall (3/4) Wig?

 
Step 1:
Starting about 2 inches back from your own hairline that frames your face, comb the front of your hair forward.
 
Step 2:
Pull back the rest of your hair into a small ponytail or use bobby pins to keep in place. For longer hair, secure with 2-3 flat pin curls.
 
Step 3:
Remove hairnet. Hold your hairpiece at the front and gently shake to separate the fibers.
 
Step 4:
Secure the front comb on the crown of your head at the point where you separated your hair. Stretch the bottom comb down and anchor it at the nape of your neck.
 
Step 5:
Blend your own hair with the hairpiece by brushing or teasing your own hair over the hairpiece. Use a wide-tooth comb for styling and Styling Spray to hold style. You now have long luxurious hair with a natural look and feel.
 

How to wear a wig cap?

THE WRAP: If you have long biological (existing) hair and want to wear a full wig/system, the best wig cap is the fishnet wig liner.

 
Step 1:
place fishnet wig liner around neck
Step 2:
create center parting, cross at nape.
Step 3:
begin pinning one section in a circular pattern, keeping below the top plane of head.
Step 4:
do the same with the other section, going in the opposite direction.
Step 5:
Bring wig liner up and over hair; secure in back by tying ends.
 
 

ORDERING RELATED QUESTIONS

How to order?

On the Web Site : Simply click and that will take you to our web based ordering system. It is quick, easy and safe. Our web site is secure and no one else will be able to access your confidential information. After you place your online order, we will send an order confirmation to your e-mail address so that you know we have received your order.

Order by Phone : Our representatives are ready to take your order Monday thru Friday, 8:00AM-5:00PM (Pacific Time). 1-714-947-1500 For faster service, have your item number, item name, size, color and quantity ready when you call.

Order by Fax : Fax the order to 1-714-947-1520. Fax ordering is available 24 hours a day, 7 days a week. This ordering option is for credit card orders only. Please be sure to include the following information: first and last name, address, city, state, zip, daytime and evening phone numbers, credit card number, avs number and expiration date, item name, item number, size, color and quantity.

Order by Mail : You may send your Personal Check, Money Order or Credit Card information to: BestWigOutlet, 2554 W Via Palma, Anaheim, CA 92801 USA (Please, do not send cash through the mail.) Be sure to include the following information: first and last name, address, city, state, zip, daytime and evening phone numbers, item name, item number, color and quantities. Sorry, we do not accept C.O.D. orders.

Can I place my order over the phone? I am concerned with security.

Yes, you can place your order over the phone. Our representatives are ready to take your order Monday thru Friday, 8:00AM-5:00PM P.T. 1-714-947-1500 and charge your order using your Visa, MasterCard, Discover, or American Express credit cards. For faster service, have your item name, item number, color and quantity ready when you call.

Do you offer discounts?

Limit one discount coupon per order

  • - Clearance, Sale item(s), and Exchange Order(s) are excluded from Discount Coupon.
  • - If you are using store credit, Discount Coupon will not be applied to your order.
  • - Discount Coupon will only apply to in stock item(s), and will exclude all back order Item(s).
  • - Discount coupons can only be used on online orders. If you place an order through the phone with a customer service representative, they will not be able to apply discount coupon for you.

Orders of $50 or more with the coupon code : FSH (excluding Clearance and Sale items) qualify for FREE standard ground shipping to most address within the continental US.

Is the picture on your website exactly the same as what I'll receive?

Usually, yes. However variances in manufacturer's production runs may slightly alter the style. These changes are beyond our control and subject to change without notice. We work hard to update our website descriptions and images as soon as we become aware of variations but manufacturers do not always notify us in advance. In most cases the first we know about a style change is when a customer brings it to our attention. We apologize for any inconvenience this may cause and thank you for your understanding.

Do you have a printed catalog you can mail to me?

Sorry, at this time we do not offer printed catalogs or mailers. In today's electronic world, by the time we print out a paper catalog many of the items would either be sold-out or the information contained in the catalog would be out-of-date. It simply isn't practical to print and distribute a printed catalog containing over thousands of items. Plus, the cost of printing and distributing only serves to increase our operating costs which would have to be passed on to the consumer in the form of higher prices. One of the advantages of having our inventory online is that it can be kept current. If for example there is a price change or a color or style change, within seconds we can change the item description. That is not possible using printed catalogs. Perhaps best of all is the fact that with an online catalog, our inventory database is instantly searchable by anyone from anywhere in the world using a PC and the internet.

Do you sell wholesale?

Sorry, we do not sell wholesale at this time.

PAYMENT RELATED QUESTIONS

What payment options do you offer?

We accept Visa, Master Card, Discover, American Express or PayPal. Please be sure to include your name exactly as it appears on your card and your address as it appears on your billing statement (along with your phone number). The transaction will appear as Best Outlet on your credit card statement. For international customers you may pay via PayPal, money order, or cashier's check (made in U.S dollars). We do not accept personal checks.

When will my credit card be billed?

Your credit card will only be billed once your item is ordered

A credit you issued has not yet appeared on my credit card billing statement. How long does this normally take?

The refund process typically takes up to 5 business days for us to process. Depending on your credit card issuer, it might take little longer.