Things to Know - How-To - Ordering Related Questions
Below you will find the most common questions and corresponding answers. Click on any of the below links and you'll be directed to that section. We have tried to be as thorough as possible with each answer by providing helpful links where appropriate.
ORDERING RELATED QUESTIONS
How to order?
On the Web Site : Simply click and that will take you to our web based ordering system. It is quick, easy and safe. Our web site is secure and no one else will be able to access your confidential information. After you place your online order, we will send an order confirmation to your e-mail address so that you know we have received your order.
Order by Phone : Our representatives are ready to take your order Monday thru Friday, 8:00AM-5:00PM (Pacific Time). 1-714-947-1500 For faster service, have your item number, item name, size, color and quantity ready when you call.
Can I place my order over the phone? I am concerned with security.
Yes, you can place your order over the phone. Our representatives are ready to take your order Monday thru Friday, 8:00AM-5:00PM P.T. 1-714-947-1500 and charge your order using your Visa, MasterCard, Discover, or American Express credit cards. For faster service, have your item name, item number, color and quantity ready when you call.
Do you offer discounts?
Limit one discount coupon per order
- Clearance, Sale item(s), and Exchange Order(s) are excluded from Discount Coupon.
- If you are using store credit, Discount Coupon will not be applied to your order.
- Discount Coupon will only apply to in stock item(s), and will exclude all back order Item(s).
- Discount coupons can only be used on online orders. If you place an order through the phone with a customer service representative, they will not be able to apply discount coupon for you.
Is the picture on your website exactly the same as what I'll receive?
Usually, yes. However variances in manufacturer's production runs may slightly alter the style. These changes are beyond our control and subject to change without notice. We work hard to update our website descriptions and images as soon as we become aware of variations but manufacturers do not always notify us in advance. In most cases the first we know about a style change is when a customer brings it to our attention. We apologize for any inconvenience this may cause and thank you for your understanding.
Do you have a printed catalog you can mail to me?
Sorry, at this time we do not offer printed catalogs or mailers. In today's electronic world, by the time we print out a paper catalog many of the items would either be sold-out or the information contained in the catalog would be out-of-date. It simply isn't practical to print and distribute a printed catalog containing over thousands of items. Plus, the cost of printing and distributing only serves to increase our operating costs which would have to be passed on to the consumer in the form of higher prices. One of the advantages of having our inventory online is that it can be kept current. If for example there is a price change or a color or style change, within seconds we can change the item description. That is not possible using printed catalogs. Perhaps best of all is the fact that with an online catalog, our inventory database is instantly searchable by anyone from anywhere in the world using a PC and the internet.
Do you sell wholesale?
Sorry, we do not sell wholesale at this time.